Cancellation & Refund Policy

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1. Airline fare rules

Vflyu is a travel agency. Your flight is operated by an airline, and every ticket is governed by that airline's fare rules and conditions of carriage. Fare rules decide whether a ticket can be refunded, whether changes are allowed, and what penalties apply. Before you pay, your travel expert tells you the fare type of your ticket — for example:

• Non-refundable: no cash refund if you cancel. Some airlines give a travel credit (minus a penalty) or refund unused government taxes.
• Non-refundable, changes allowed: you may change dates or flights by paying the airline's change fee plus any fare difference.
• Refundable with penalty: refundable minus the airline's cancellation penalty.
• Fully refundable: refundable without an airline penalty.

The fare type and key rules are shown on your quote, in your confirmation email and in My Trips. Many discounted and unpublished fares are non-refundable.

2. Quotes

Requesting a quote is free and does not create a booking. Quoted fares are not guaranteed until your ticket is issued, because airlines can change prices and seat availability at any time.

3. Cancelling within 24 hours of purchase

U.S. Department of Transportation rules require airlines to offer either a 24-hour hold or a 24-hour penalty-free cancellation for reservations made at least 7 days before departure. That federal requirement applies to airlines and does not apply to tickets bought through travel agencies. However, if you contact us within 24 hours of purchase and the airline still allows the ticket to be voided, we will void it and refund the airline fare at no charge from us. Whether a void is possible depends on the airline and the ticket.

4. Voluntary changes and cancellations

• Changes and cancellations are subject to the airline's fare rules, change fees and any fare difference.
• Requests must be made before the scheduled departure of the first flight. If you do not show up for a flight, the airline may cancel the rest of your itinerary and the ticket may lose all value.
• Airline travel credits are issued by the airline, carry the airline's expiry and usage rules, and are usually only usable by the same passenger.
• Name corrections are limited by airline rules; please check that names match your passport exactly before you pay.

5. If the airline cancels or significantly changes your flight

Under U.S. DOT rules that took effect in October 2024, when an airline cancels or makes a significant change to a flight to, from or within the United States and you do not accept the alternative flight, travel credit or other compensation offered, you are entitled to a refund of the ticket price. A significant change includes, for example:

• a departure or arrival time moved by more than 3 hours on a domestic itinerary or more than 6 hours on an international itinerary;
• a change of departure or arrival airport, or extra connections added to your itinerary;
• a downgrade to a lower class of service.

When we are the merchant of record (our name appears on your card statement), we will process these refunds promptly to your original form of payment once you tell us you do not accept the change. If the airline is the merchant of record, the airline issues the refund and we will help you claim it. You can also learn about your rights at transportation.gov/airconsumer.

6. Refund timing

We submit eligible refunds to the airline promptly. Airlines often take several weeks to return funds; once received, we return them to your original form of payment. Your card issuer may take additional time to post the credit.

7. How to request a change or cancellation

1. Log in to My Trips, open your trip and click Request change / cancel, or
2. call us at +1 (800) 000-0000, or
3. email support@vflyu.com with your booking reference (PNR).

A change or cancellation is only confirmed when we send you written confirmation.

8. Travel documents

You are responsible for valid passports, visas, transit visas and health documents. Airlines may deny boarding without them, and denied boarding for missing documents is not refundable.

See also our Terms & Conditions and Privacy Policy.