Frequently asked questions
Everything you need to know about quotes, tickets and your account.
Quotes & fares
What are unpublished fares?
Airlines give some discounted fares only to travel agencies. Those fares are not displayed on airline websites or online booking sites. Our travel experts can access them and quote them to you directly.
Is the quote free?
Yes. Quotes from Vflyu are always free and there is no obligation to book.
Why are prices on the website marked as samples?
Airfares change constantly. Prices on our website are recent examples found by our agents; your exact fare is confirmed by a travel expert before you book.
Can I book for a group?
Yes — for 10 or more travelers use our group request form and we will look for group fares.
Booking & tickets
How do I know my ticket is real?
Every booking has an airline booking reference (PNR). You can enter it on the airline's website ("Manage booking") to see your reservation. Your PNR and e-ticket are also shown in My Trips.
When will I receive my e-ticket?
Usually within a few hours of payment. It is emailed to you and uploaded to My Trips.
How do I pay?
Your travel expert will explain the secure payment options available for your fare.
Changes & cancellations
Can I change or cancel my ticket?
It depends on the fare rules of your ticket. Log in to My Trips and send a change or cancellation request, or call us — we will explain the options and any airline fees.
How do I stop calls about a quote?
Click "Not interested" on the quote in My Trips, or tell your agent. We will stop contacting you about that request.
Account
Do I need an account?
No — you can request a quote without one. A free account lets you see quotes, download e-tickets and send requests online.
I booked by phone. Can I see it online?
Yes. Create an account with the same email address you gave your agent and your trips will appear in My Trips.